Submitting Requests for Service
In order that the Housing Authority of the City of Pueblo (HACP) maintains a safe, decent and affordable dwelling unit for our residents we request that tenants notify us so that HACP can make repairs to their unit. Repair for normal wear and tear will be without charge. Residents will be billed for the cost of repairs when damage results from carelessness or negligence by the family or guests of the home.
Routine repairs should be requested as soon as they are discovered. Failure to do so may cause more damage and/or more costly repair bills. If HACP incurs additional costs from the resident’s negligence to requested repairs, the costs will be billed back to the resident.
Work orders can be called into the office @ 719-542-6741 during office hours 8:00 a.m. until 4:30 p.m. Monday – Friday. CLOSED HOLIDAYS.
ALL EMERGENCY WORK ORDERS MUST BE CALLED IN.
Emergency service is available to you after office hours by calling the emergency maintenance number (719-568-0185).
AFTER HOURS MAINTENANCE EMERGENCIES:
We will respond if the following occurs after hours seven days a week
- Gas Leak / Smell
- Furnace not working (during cold temps only)
- Broken water line
- Broken window
- Carbon monoxide leak
- Fire
- No electricity in unit (After determining it is not a power outage)
- Broken window
- Tenant lock-out
- Smoke/CO alarm beeping from a low battery